*Make sure we have a place to park preferably in the front of your house on the street.
*Please allow a 3-hour window for pet grooming including 30 minutes before your scheduled appointment time. We may be running late or early. This is hard to predict because of working with live animals, traffic conditions, and whether or not the other customers have their pets ready upon arrival.
*We will not go in yards or under beds, etc. to look for your dog for you. It is your responsibility to have the dog ready for the groom and hand it to us. Please have your pet ready to go before we arrive. If your dog is hard to catch, have their leash and collar ready or put them in a place where you can easily catch them. We will not go get or catch the pet for you. If you have a housekeeper or anyone else getting the pet for you, make sure they understand this policy.
*Even though some dogs will come when called and aren't a problem to catch, some are. Please don't wait until the last minute to get your pet. Some dogs will run and hide when they hear the van because they don't want to be groomed! We will only wait a maximum of 15 minutes after arrival before we will reschedule and charge half of the cost of the groom for coming out. We have other appointments to go to so please respect this policy.
*Make sure your dog has went potty already by taking him/her for a walk or outside. Please don't feed it a bunch of food within an hour or two before the groom so it doesn't have to go on the table! If your dog potties after the bath or during grooming, we will have to stop the groom to clean the pet back up and possibly have to redo the groom. This will make the whole process take longer. If this happens, additional handling fees may apply.
*If your pet is high energy or hard to groom, you can play with it before the groom in order to get them more tired!
*You are welcome to text us for an ETA in order to have your dog ready.
*Make sure you notify us of any health issues or behavior issues before the groom.
*Please have your payment ready after the groom. We won't know all the charges until after the groom it complete unless you are a regular customer. We do not want to wait around for the payment because we have an appointment to go to so please stop what you may be doing to pay for the groom and be home when we are done. If you work from home and are on a call please have the payment ready. If you are leaving the home, you can pay before you leave. Please don't tell us you aren't home after the groom! We need to drop off the pet afterward! This seems obvious but it has happened before! Please have someone there to take the pet from us or make arrangements with us so we know what to do. There will be a charge of $1 per minute charged after the first 5 minutes we spend waiting if no one is home or available to take the pet after the groom is finished.
*Do not stress out your pet before the groom!