Please click below to see the service areas for dogs.
We ask all customers to book their own appointments on the website booking tab. We will not take responsibility for anyone who does not book their own appointment. Please do not blame us if you don’t have an appointment. It is up to you or someone in your family to help you book online. If you can’t book the appointment yourself for physical reasons or other reasons and no one in your family can help you, please call the business phone number between 7pm-9pm to book your appointment. We will not automatically book it for you because we would have to spend all of our time just booking appointments instead of grooming! However, the booking app will ask you if you want to book an appointment before 8 weeks are up. There is no guarantee if you wait that long you will get the time and day you prefer. There also may be a wait to be booked. We highly encourage you to pre-book your appointments in advance to ensure you have the preferred time and day you want. The booking app will allow you to book 180 days (approx 6 months) in advance. Many customers choose to book their appointments the same day their pet gets groomed.
***Fair warning: Book again the day of your grooming appointment or at least a month before you want your pet groomed. It is always wise to book in advance to ensure your day and time is set.
No, we do not come out for extra services by themselves. At least one pet in the home must be getting a bath or groom package for us to make a house call.
Please book your appointments so we don’t have to rush. All pets should take on average less than 1 1/2 hours from when the pet enters the van until the pet is completed. Any pets taking longer than that may incur additional charges. Some may take longer and some will take less time. Please allow a 3 hour window of time including 30 minutes prior to the scheduled appointment time and an additional hour for each extra pet. After the first visit, you will be able to judge the time much better.
Yes you can! However, there is no discount from our regular prices. Prescription shampoo must have the instructions on the label or you must be able to tell us how to use it.
We have an office space for our necessary office duties in Plano, Tx but we do all of our business out in the field. Therefore, we don't have walk-ins. We come to you!
We will not sedate pets nor will we do pets that have been sedated. We can not monitor your pets while they are sedated so it is best to have the sedated pet groomed at a vet.
We are sorry but we must be able to groom your pet without your help. If your pet will require two people for grooming, please discuss this in advance. We do not allow customers or children in the van for liability reasons.
We can try but if you book a time slot and we come to your home but we decide not to proceed because of aggressive or stressful behavior we will charge a minimum fee of half of the total grooming charge you booked whether or not we even start the grooming process. This charge covers the time slot taken where we would have had a successful groom from another pet groomed.
We are small pet specialists exclusively grooming dogs under 30 pounds. All pets must be tame and non-aggressive. Your pet must be 3 months old with their second set of shots before getting groomed. Elderly pets of any age can be groomed unless their health requires a vet to be available in case of seizures, heart attack or other serious health issues. We would then recommend a vet groomer. If a vet groomer is not an option, we may or may not attempt to groom your pet with prior arrangements made and a signed waiver of release of all liability on our end to groom the elderly/medically challenged pet.
We need a parking spot preferably in front of your home with at least 20 feet of space and easy to park in the spot. We can pull in your driveway if it is at least 14 feet wide and can handle the weight of the van. It is not advisable to do this if your yard is muddy, you have a narrow driveway, or if big bushes or tree limbs are hanging down. Our van is tall, wide, and long. We cannot maneuver it in tight places or tight corners in alleys, etc. Our van will not fit under covered parking or awnings unless it is tall enough for an RV.
Yes! This is not a self-serve or to go order service. Pet grooming is a direct service to you as a customer for your pet. Tips are customary in pet grooming just like hair salons and barber shops. Average tips is 10-20%. Tips are greatly appreciated!
We offer this service for dogs as long as we can get our clippers through the hair. We call it our “Shave down no bath”. This will be for shave downs only with short heads or shaved heads. Restrictions: no fleas at time of service (capstar a day before groom), no soft mud or feces on pet, no wet pets, no open wounds. Pets must be completely dry for this service. This will depend on if the hair is obviously very dirty or oily and if we can get the blades through the hair. The pet should not be bathed prior to grooming if it has mats or excessive undercoat in it’s hair. Bathing a pet with mats and undercoat can make it worse. An unmatted/no undercoat pet can be bathed before the groom provided it will be dry at the time of appointment or you can wait until after the groom is finished if you prefer but the cut may not be as even afterwards. There will be no redo of the groom under these circumstances.
We need to consult the owner of the pet for the first appointment. After the first appointment, we can make other arrangements as necessary.
Many pictures on the internet are groomed daily. Many show pets don’t have the same coat and may use many products like pet hair spray, mousse, dyes, gels, powders and texturizing sprays to get the look for the picture and usually only lasts long enough to take the picture. We will do our best to please you but we urge you to be realistic. A good rule of thumb for this scenario is to look for the same coat type (thick, thin, long, short) and same breed and bone structure as your pet. Show pets are usually groomed on a daily basis and directly by their owner or handler. We do pet grooming NOT show grooming. If you need a show pet groomer, we will be glad to refer you to a company or individual we may recommend.
Yes, we need an electrical outlet within 100 feet for our extension cord to reach in which you will not put any more load on the same breaker while we are grooming your pet. The generator will be mandatory on hot days when we need the air conditioner, any time breakers trip, or if we must park too far away from an electrical outlet.
Yes, this is our way of giving back to the community but we do require current proof of a non-profit 501(C)(3 ) currently working or any staff member for the rescue. Please call or text our business phone 469-504-4210 for any inquiries.
This will depend on your pet. If it can tolerate the dematting and how long it will take. We will not sacrifice the comfort and safety of your pet for the physical appearance of your pet. We will not demat a pet that will take longer than 15 minutes to demat and the price is $1 per minute. Many times there will be balder spots where the hair has already pulled away from the skin as well as red lesions that may look like scrapes or sores. Please keep this in mind when contemplating your decisions.
In our experience pets get agitated and uncomfortable and it is our belief that it is best to get a shorter cut or just shave out the mats if your pet has this much matting. We have witnessed groomers try to please customers by inflicting unnecessary painful dematting on the pet which is opposite of our company’s mission. Please see “Our Mission” page.
This is different for everyone. The answer is anywhere from weekly and up. It depends if it is a single coat, double, or triple coat and the length of the hair you have on your pet. It also depends on your level and quality of maintenance between grooms as well as age and temperament. Double coats blow their coat (clumps of hair falling out) an average of twice per year. All dogs shed all year but some shed less than others. We will know more after some sessions with your pet. We recommend keeping the coat manageable for you. This means if you do not or can not upkeep the coat in between grooms and it keeps getting matted to two different options. 1. (Recommended) Getting it groomed more often than what you’ve been doing. Weekly bath/brushouts are common for longer coats as well as every two, three, four, five, six, seven and eight weeks. The longer, thicker and/or finer the coat, the more likely it is to mat quickly or shed more. 2.Bring the coat down to a shorter, more manageable haircut. The key to this is determining how much time and tools you have to spend on upkeep in between professional grooms. We will gladly show you how to properly brush out your pet if you would like to do maintenance in between grooms.
A double coated breed has two layers of hair. The top layer is a thicker stiff hair which helps repel dirt and rain or water. The bottom layer is made of shorter softer hair that works as insulation for heating AND cooling. Double coats also prevent sunburn and skin cancer.
The biggest difference is indoor pets vs outdoor pets and double/triple coats vs single coats. Problems with indoor dogs being shaved are not as high risk of shaving outdoor pets. Single coat pets usually don’t have a problem with the coat growing back the same as it was before. Double or triple coats are more at risk for post alopecia clipping. There is no guarantee of how the coat will look when it grows back at any given time. Please read about double coated pets. Coats can become patchy, bald or not grow back. Sunburn could be an issue if the pet likes to lay in the sun even inside. The older the pet gets, the more likely it will get thinner or patchy if it is a double or triple coated breed. Some customers don’t mind this because their pet is always indoors. Examples of small to medium breed double coated dogs are: Miniature Schnauzer Havanese Pomeranian/or Spitz family dogs Shiba Inu chihuahus (Short & Long) Corgi (Pembroke and Cardigan Welsh) Cocker Spaniel Some shih-tzus (depends on breeding) Pugs (tan) Beagle Cairn Terrier Scottish Terrier American Eskimo Bichon Frise Australian Terrier Mini Australian Shepherd Silky Terrier West Highland White Terrier Yorkshire Terrier Wirehaired Fox Terrier Shetland Sheepdog Tibetan Spaniel Pekingese Wire-haired dachshunds
Some people shave their pets on a regular basis. We recommend NOT shaving a double coated breed pet. However, if your pet is matted, there may not be an option. You can start over and keep brushing and combing from then on to prevent it from happening again or get a standing appointment to upkeep your pet. If it is at all possible, leaving the length at least ½ to 1 inch long is advisable so as not to cut the top layer of hair too short. Keep in mind thick coats are better to deshed instead of shaving when possible. Cutting hair down to an inch on a double coated pet requires deshedding first then cutting. It won’t do any good to cut a double coat that has an unbrushed out undercoat! If the hair is too dense, we may not be able to leave an inch of hair. Many coats will just grow back and MAY be okay if it is only one shave or occasionally. If you’ve gone past the point of no return (a major part of hair is matted down to the skin, especially the legs) you will have to shave it. Hopefully, the top layer will grow back. However, the texture and color may change. Every time you shave it may get softer and thinner and tangle more easily. If your pet is older or has allergies, worms, mange, bacteria infections, cushings disease, thyroid issues, autoammune disease or sex hormone alopecia problems, the coat may grow back patchy and bald or not at all. Once the top layer stops growing back, you may have to always shave your pet because of the frizzy, patchy looking bald spots. The older the dog gets, the less likely it is to grow back, even if it always grew before. There is no exact timeline for this condition. If the pet's coat won’t grow back and is caused by shaving the coat by a groomer or a vet, this is called post-clipping alopecia. If all the other medical causes have been ruled out, melatonin, Omega 3 and Omega 6 (formulated for dogs or cats) may help with hair growth. Please consult with your vet before trying these methods. It is best to leave the coat at least ½ to 1 inch long if it is possible. The thicker the coat is, the shorter you can usually go.
We can’t answer that because it depends on medical conditions that may or may not be known, age of the pet, and whether your pet has post-clipping alopecia. If your pet has none of these conditions, the average for most dogs hair growth is ½ an inch per month.
If your pet likes to lay in the sun, it may get sunburned, especially for white coats, pink noses, or thin and sparse coats. Keep your pet out of the sun until the hair grows back in enough to shield it. If that is not possible, you should call your vet to recommend sunscreen for your pet. Do not use any sunscreen that contains zinc oxide as it is toxic for your pet. Putting clothing on your pet is okay when the coat is short but watch closely because your pet can overheat easily. When the coat is getting long enough, start grooming your pet. One session of home grooming should include brushing your pet's coat every day as it starts growing back. Use a rotating teeth comb next then a metal comb to finish. If this can’t be done regularly at home then depending on your pets coat type, getting bathing and brushing every week to every month is highly recommended. Standing appointments will solve this problem.
Short answer is NO. We do not want to groom pets with visible live fleas because we have other appointments for our services and we will not jeopardize our clients' pets. We can do flea shampoo. However, flea shampoos do not guarantee all the fleas that were on your pet will be dead. Fleas can hide in the nose, ears, lip lines, and small crevasses in your pet where the shampoo can’t reach. We ask If your pet has visible fleas it is our policy that you give your pet a fast acting flea killer such as a capstar pill or similar type of flea killer the day before we come out to groom your pet. We will also have to kill all the fleas in our van before we can groom other pets. This is why we don’t knowingly groom pets with live fleas. We also advise you to make plans to get them on flea prevention and treat your house and yard as well as other pets to get rid of ALL the fleas.
We will automatically use a flea shampoo and spray at an additional charge of $25 OR we will stop/not allow the groom and offer for you to purchase a Capstar from us if we have it in stock. You will then be charged for the trip charge and we will reschedule for a different day. Please tell us before we come out to groom your pet if you see fleas. We advise you to check your pets underneath and all over before we come out. If you see live fleas on your pet, it is best to give them a capstar one day before the grooming session to kill all the fleas. There is a $25 flea charge added to the total cost if we find live fleas and treat them. This covers the cost of the flea shampoo, spray and flea bombing the van.
If you want to check your pet for fleas, the easiest place to see the fleas is on the underside so have the pet roll over and run your fingers through the hair. Look where there is thin hair. Black specks that look similar to pepper can be caused by fleas. If your pet is biting near the top of it’s rear area it may have fleas. Black hair is especially hard to see fleas so run a small comb through the hair and look closely down on the skin so you can see them. Check all areas. Fleas can run fast away when they feel something or they can jump off so move the comb fast enough to see them. If your pet is balding in some areas, it could be caused by fleas even if you don’t see them on your pet because your pet could be eating the fleas.
Yes. Pet grooming is taxable 8.25% in Texas and we must pay the taxes also.
Extra Services (requested)
Handling fees for hard-to-do pets or aggressive pets. (Pet takes longer than the average time for the same breed) Over 1.45 hours is extra fees for small pets.
Flea shampoo (only if requested or live fleas are present)
Generator fees (only if breaker is tripping or we must use it)
Cancellation fees (without 48 hour notice): Half the price of the groom
No-show fees: Full price of the groom
If your dog may possibly bite then yes it should have a rabies shot. If you don’t have a rabies shot and If your pet bites a groomer and makes them bleed, it will have to be quarantined for 10 days until the city clears the pet. Pets are much more likely to bite groomers than their family because we are doing things to them that they may not be used to or it may frighten them. Click the link below for information on animal bites in Texas. Texas laws on animal bites
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